SonusCueSupport
Help and tutorials
Short videos to get you started, the full user manual, answers to common questions, and how to reach us.
Video tutorials
Watch and follow along
Install and build your first show
Install SonusCue, choose your sound card, add cues and run them with GO.
The cue editor
Trim, fades, volume and pan changes, play modes and previewing on headphones.
Quick hits
Set up the sound buttons for doorbells, phones and anything off-book.
Triggers: keys, MIDI, OSC, timecode, DMX
Fire cues from other equipment, and set up the Settings pages for each.
Show control out
Send OSC, MIDI and DMX from cues to a lighting desk or video server.
Script View
Load the script, place cue buttons, keep notes and run the show from the page.
Help topics
Find it in the manual
Installing
Requirements, setup and first start.
The main screen
The cue list, quick hits, transport and faders.
Building a show
Adding, ordering, numbering and saving cues.
Running a show
GO, STOP, PAUSE, PANIC, DIM and the show timer.
The cue editor
Every tab, from trim to triggers.
Triggers
Keys, MIDI, OSC, timecode, clock and DMX.
Show control out
OSC, MIDI and DMX from cues; timecode output.
Script View
Cue buttons, notes, tabs and auto-scroll.
Web remote
Running the show from a phone.
Access and lock
Designer, show runner and the console lock.
License keys
Activating, offline activation and moving to another computer.
Troubleshooting
No sound, clicks, MIDI or OSC not arriving.
Common questions
Questions and answers
Is there a Mac version?
Not yet. SonusCue runs on 64-bit Windows 10 and 11, and a Mac version is in development.
Does the Free edition stop working after a while?
No. The Free edition has no time limit. Pro and Ultimate add features and are unlocked with a license key.
How do I enter my license key?
Open Settings (F4) → License, paste the whole key (it starts with SC1-) and click Activate. The features of your edition unlock straight away; nothing needs reinstalling.
I lost my license key.
Sign in to your account with the email address you bought SonusCue with. We email you a sign-in link, and your account shows your key. Your purchase email has it too.
How many computers can I use my license on?
Two at a time, for example your laptop and the show computer. To move the license, choose Deactivate this computer in Settings → License on the old one. If the old computer is gone, release it in your account (the link is in Settings → License).
Does the show computer need to be online?
Only once, to activate. A computer that's never online can be activated with a file instead: see offline activation. When it is online, SonusCue checks in by itself; a computer kept offline asks to check in once every 180 days.
Are upgrades included?
A Pro or Ultimate license includes free minor version upgrades (for example 1.2 to 1.3) for one year from purchase.
Can I open a Pro or Ultimate show in the Free edition?
Yes. It plays what the Free edition can: effects are skipped, surround plays in stereo and YouTube cues are listed but don't play. The show file isn't changed.
I hear clicks or crackles. What can I change?
In Settings → Engine, raise the buffer size a step at a time. If you use WASAPI exclusive or ASIO, try WASAPI shared to see whether the driver is the cause. See Troubleshooting.
What happens if the sound card is unplugged during a show?
The show keeps running silently, so cue timing, play-next and timers carry on. A red warning appears and SonusCue reconnects by itself every two seconds.
My lighting desk doesn't receive the OSC messages.
Check the destination's IP address and port in Settings → Show control and use Send test. Both computers need to be on the same network, and the desk must be set to accept OSC on that port. Common ports: ETC Eos 8000, grandMA3 8000, QLab 53000, Resolume 7000.
I forgot the console lock PIN.
Contact support (below) for an unlock code.
Contact
Still stuck?
Tell us what you were doing, what you expected and what happened. The log file helps: Settings → Engine → Open the log folder.